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Our policy outlines terms regarding cancellations, returns, and exchanges for products purchased through Anemone.
Most items are made to order, hence specific cancellation windows apply.
Full Refund
To original payment method or Anemone Wallet.
Limited Cancellations
Strict Conditions
Detailed window and eligibility criteria for returns.
* Exceptions: Samyukta Singhania, Aariyana Couture, Alaya Advani, Arihant Rai Sinha, Azeera.
Must be unworn, unused, and unwashed. Footwear must only be tried on carpeted surfaces.
Original tags must be intact. Missing tags will lead to rejection of the request.
Retain original packaging for Local orders to ensure safe transit.
UK Orders
£20 or 5%
Whichever is higher. 10% if return rate > 40%.
International Orders
£50 or 20%
Whichever is higher.
Initiate Request
Via Order History, Guest Login, or Email.
Reverse Pickup
Arranged within 2-4 days (Local) or Labels in 24-48h (Intl).
Quality Check
Completed within 5 working days of receipt.
Settlement
Refund processed within 7–10 working days.