Security & Privacy

ANEMONE (“ANEMONE”, “we”, “our”, “us”) is a trading name of Anemone Group of Companies. We respect the privacy rights of its online visitors (“you”, “your”, “yours”) and recognise the importance of protecting the information collected about them.

We have adopted a corporate wide Privacy Policy that guides how we collect and use the information that you provide us with. The following information is provided by ANEMONE to enable our online visitors to be fully informed of our Privacy Policies. By visiting www.anemoneonline.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

We do not store customer's credit card details.

Cookies are tiny text files stored on your computer when you visit certain web pages. At www.anemoneonline.com we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on www.anemoneonline.com, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in.

ANEMONE collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by ANEMONE. By registering, you are consenting to the collection of your personal data.

If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems.

Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

ANEMONE may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account.

Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within The Anemone Group of Companies. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We do not sell your details to third party marketing companies. We do collate information about site traffic, sales, wish lists, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you: (i) Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. (ii) Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions.

We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Anemone Group of Companies.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link. Alternatively you can change your email preferences or opt out of all emails by logging into My Account.

If for any reason you are concerned that the personal information held by ANEMONE is not correct, please visit the website and, after logging into the site, your personal information will be made available for review and change in the “My Account” section.

Information may be changed online within My Details, Shipping Details, and My Email Preferences. You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address.

If you prefer, you may contact us by email at info@anemoneonline.com and we will amend your personal details.

We are committed to protecting your personal data. If you wish to request the deletion of your data from our systems, please contact our customer care team at info@anemoneonline.com.

We will respond to your request and take the necessary steps to delete your data promptly in accordance with applicable laws.

This Privacy Policy is governed by the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the UK Courts.